Subject: New Reply Received - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 09 Oct 2020 09:41:00 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Conversation with User  Ticket comment <div dir="ltr">Hi there,
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<div>I’ve already responded to your email yesterday (screenshot attached):</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1NDk0ODEwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5EKNyXZstmtFCGXs_gE1jRORmqqkltGG9IjvYvsPAZ0"></div>
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<div>Again, I want to let you know that <u style="font-weight: bold">nobody has contacted me so far, I haven’t received the missing 2 items yet.</u> I want my money back or the 2 missing items that I’ve paid for. </div>
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<div>Thanks,<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Oct 9, 2020, at 4:20 AM, Landmark Group &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1508993</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1508993<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div>Hi Nedaa,<br>
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<div dir="ltr">Hi Nedaa,<br>
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Thank you for your patience.<br>
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We apologize for the inconvenience caused to you and late response.<br>
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We would request you to please confirm did you receive your missing 2 items.<br>
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We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1508993