Subject: New Reply Received - Incomplete order- order #9606874932
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Oct 2020 05:51:39 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Incomplete order- order #9606874932  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Yes I would like to return this item. </div>
<div dir="auto"><br></div>
<div dir="auto">Thank you</div>
<div dir="auto">Sabine Bilal </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Oct 9, 2020, 7:46 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sabine​,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order no #9606874932<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a missing item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get all your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, only return and refund can be done.</div>
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<div dir="ltr">Please confirm do you want to return the item so we can create the return request for the item on your behalf.</div>
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<br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1566226