Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 11:49:41 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531018077            03:30 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:31 PM, 08th Oct                   Shivani                    Please share your query so I can assist you with.           03:33 PM, 08th Oct                     hi                    I would like to know how much time it will take to pick up the return items from my house ?           03:33 PM, 08th Oct                   Shivani                    The courier team will take 7 - 10 working days to collect your item.           03:35 PM, 08th Oct                   Shivani                    Kindly share your order number so I can help you better.           03:35 PM, 08th Oct                     hi                    6227404979           03:36 PM, 08th Oct                     hi                    6227432086           03:37 PM, 08th Oct                     hi                    The request date was 30 sep.           03:37 PM, 08th Oct                   Shivani                    Thank you for the details.           03:38 PM, 08th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:38 PM, 08th Oct                     hi                    No one contact me or call           03:38 PM, 08th Oct                     hi                    Ok           03:38 PM, 08th Oct                   Shivani                    Thank you for holding up            03:40 PM, 08th Oct                   Shivani                    We would requst you to please share your complete address and contact number.           03:42 PM, 08th Oct                     hi                    It’s on my account info           03:42 PM, 08th Oct                   Shivani                    We requets you to please confirm the infromation again so I can forward it to our courier team.           03:44 PM, 08th Oct                     hi                    Ok           03:44 PM, 08th Oct                     hi                    Contact number is 0531018077           03:45 PM, 08th Oct                   Shivani                    PLease share your complete address.           03:46 PM, 08th Oct                     hi                             03:47 PM, 08th Oct                   Shivani                    Thank you for your response.           03:47 PM, 08th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           03:48 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            03:48 PM, 08th Oct                     hi                    Thank you           03:48 PM, 08th Oct                   Shivani                    You're most welcome.           03:49 PM, 08th Oct                   Shivani                    We will get back to you soon.           03:49 PM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:49 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1565736