Subject: Ticket Assigned - Conversation with sheyda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 11:47:32 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheyda sheyda                    Bot:  Hi again! Bot:  Please enter your name Customer:  sheyda Bot:  Hi Sheyda ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:34 PM, 08th Oct                     sheyda                    ok           03:34 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:35 PM, 08th Oct                     sheyda                    i return my wrong order today with your courier           03:36 PM, 08th Oct                     sheyda                    i paid by cash how can i get my refound           03:36 PM, 08th Oct                     sheyda                    my credit           03:36 PM, 08th Oct                   Shivani                    Kindly share your order number so I can check and help you.           03:37 PM, 08th Oct                     sheyda                    lm9606546720           03:38 PM, 08th Oct                   Shivani                    Thank you for the order number.           03:38 PM, 08th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:38 PM, 08th Oct                     sheyda                    ok           03:39 PM, 08th Oct                   Shivani                    Thank you for holding up            03:39 PM, 08th Oct                     sheyda                    ok           03:39 PM, 08th Oct                   Shivani                    We would like to infrom you that the refund will be process in your my credit wallet.           03:40 PM, 08th Oct                     sheyda                    you mean in my account and i can use it online and in your store??           03:40 PM, 08th Oct                     sheyda                    or can use it online only??           03:40 PM, 08th Oct                     sheyda                    can i use it in centerpoint store also??           03:41 PM, 08th Oct                     sheyda                    I didn’t recieve it yet into my credot wallet           03:42 PM, 08th Oct                     sheyda                    when will be process??           03:42 PM, 08th Oct                   Shivani                    You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:42 PM, 08th Oct                   Shivani                    We would like to inform you that your product will take 2 - 5 business days to reach our warehouse.           03:43 PM, 08th Oct                   Shivani                    It will take us 2 -3  business days from the time we receive your return to conduct a quality check and issue your refund.           03:43 PM, 08th Oct                     sheyda                    ok           03:43 PM, 08th Oct                   Shivani                    Once the refund will be process from our side you will receive notification for the same.           03:44 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            03:44 PM, 08th Oct                     sheyda                    ةso it is take 2-5 days??           03:45 PM, 08th Oct                     sheyda                    refound credit to my account?           03:45 PM, 08th Oct                   Shivani                    We would like to inform you that your product will take 2 - 5 business days to reach our warehouse.           03:45 PM, 08th Oct                   Shivani                    It will take us 2 -3 business days from the time we receive your return to conduct a quality check and issue your refund.           03:46 PM, 08th Oct                     sheyda                    ok           03:46 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            03:46 PM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:47 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1565721