Subject: Ticket Assigned - Conversation with aliasgar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 11:40:39 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aliasgar aliasgar                    Bot:  Hi again! Bot:  Please enter your name Customer:  aliasgar Bot:  Hi Aliasgar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8206705335 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Sorry we couldn't resolve your query at this time. Please visit our Help Centre for all the latest information. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aliasgar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:23 PM, 08th Oct                     aliasgar                    Hi           03:24 PM, 08th Oct                     aliasgar                    Hey           03:25 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:26 PM, 08th Oct                     aliasgar                    Hi           03:26 PM, 08th Oct                     aliasgar                    I have problem with my order           03:26 PM, 08th Oct                     aliasgar                    Can you check it for me if i give you order id           03:27 PM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:27 PM, 08th Oct                   Shivani                    PLease share the order number so I can check and help you.           03:27 PM, 08th Oct                     aliasgar                    8206901632           03:27 PM, 08th Oct                     aliasgar                    I have ordered yesterday but after payment some error came           03:28 PM, 08th Oct                     aliasgar                    Amount got deducted from bank           03:28 PM, 08th Oct                     aliasgar                    I cant find anything in order history also           03:28 PM, 08th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:28 PM, 08th Oct                     aliasgar                    Ok           03:29 PM, 08th Oct                     aliasgar                    8206723585           03:29 PM, 08th Oct                     aliasgar                    Check for this too           03:29 PM, 08th Oct                     aliasgar                    Same problem for this id also           03:29 PM, 08th Oct                   Shivani                    Thank you for holding up            03:30 PM, 08th Oct                     aliasgar                    Have you checked?           03:31 PM, 08th Oct                   Shivani                    We'd like to confirm you that your all the orders have not been placed successfully due to some technical issue.           03:31 PM, 08th Oct                     aliasgar                    Refund issued for both or not?           03:32 PM, 08th Oct                   Shivani                    However, we have processed the refund for the orders and the amount will be refunded back to your original payment method within 2 - 15 working days.           03:32 PM, 08th Oct                     aliasgar                    Ok           03:33 PM, 08th Oct                     aliasgar                    There is problem with website?           03:33 PM, 08th Oct                   Shivani                    We request you to please share try to place your order again with us.           03:33 PM, 08th Oct                     aliasgar                    I tried 4 times 2 times i got refund instantly and 2 times i didnt got refund           03:33 PM, 08th Oct                     aliasgar                    What i wanted is out of stock now how will i place order again           03:34 PM, 08th Oct                   Shivani                    YOu can place your order with any other payment method.           03:34 PM, 08th Oct                     aliasgar                    Can you send me details of the request i made for refund?           03:35 PM, 08th Oct                   Shivani                    The refund for your orders has been refunded fromour side.           03:37 PM, 08th Oct                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:37 PM, 08th Oct                     aliasgar                    Ok thanks           03:37 PM, 08th Oct                   Shivani                    You're most welcome.           03:38 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            03:38 PM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:40 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1565696