Subject: New Reply Received - Conversation with hi
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 10:35:26 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Conversation with hi  Ticket comment <div dir="ltr">
<div dir="ltr">Dear Team<div><br></div>
<div>One month has passed but your team even hardly figured out the issue, really strange.  I am really disappointed, you cannot deliver the order, you cannot locate my order, you cannot cancel the order, and once you will deliver the order it will not fit to my son so then after what i should do, garbage it.</div>
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<div>I don't know what to say even, please give me a timeline when i can get the order or tell me any other suitable solution that i may buy something else from your store, please suggest some workable solution, it's not a reply every time you may send to me that "your team is locating".</div>
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<div>Please give a positive answer.</div>
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<div>Regards</div>
<div><br></div>
<div>Farrukh</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Oct 7, 2020 at 8:46 AM Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Farrukh,<br><br>Thank you for your response.<br><br>We sincerely apologies for the inconvenience caused to you.</div>
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<div>We would like to inform you that cancellation of the order from your end will not be possible as it is showing "Ready to be shipped".</div>
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<div>However, we have again forwarded your issue to our concern team. Once we will get any update we will get back to you.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484075