Subject: Ticket Assigned - Conversation with dona lotero
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 10:15:50 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dona lotero dona lotero                    Bot:  Hi again! Bot:  Please enter your name Customer:  dona lotero Bot:  Hi Dona Lotero ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9606164366 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:48 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:51 PM, 08th Oct                   Shivani                    Please share your query so I can assist you.           01:52 PM, 08th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:54 PM, 08th Oct                     dona lotero                    I talk before to a costumer service           01:56 PM, 08th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again or email at [email-masked] if you need help.           01:57 PM, 08th Oct                   Shivani                    Yes.           01:57 PM, 08th Oct                     dona lotero                    I told him about my issue & ask him to do for me my order           01:57 PM, 08th Oct                     dona lotero                    Its buy 1 take 1 but i only get 1..so he said i have to return then order again           01:57 PM, 08th Oct                   Shivani                    Yes, first you have to return your order and we will process the refund for it.           01:58 PM, 08th Oct                   Shivani                    And we request you to please again place a new order with us.           01:59 PM, 08th Oct                     dona lotero                    Its returned already 2 days ago           02:00 PM, 08th Oct                     dona lotero                    I recieve email case resolve?           02:00 PM, 08th Oct                   Shivani                    We will process refund for it and kindly place a new order again.           02:01 PM, 08th Oct                     dona lotero                    How  resolve?its only return but me im not getting anything           02:01 PM, 08th Oct                   Shivani                    We can see that your item has been returned back to warehouse on 7 Oct, 2020.           02:01 PM, 08th Oct                     dona lotero                    So what will i do now?           02:01 PM, 08th Oct                     dona lotero                    I will just order another?how about my payment?           02:02 PM, 08th Oct                   Shivani                    It will take us 2 - 5 business days from the time we receive your return to conduct a quality check  and issue your refund.           02:02 PM, 08th Oct                   Shivani                    We will process the refund in your my credit wallet.           02:02 PM, 08th Oct                     dona lotero                    If a place order now..im going to use the refund money but now its not yet here rigth?           02:03 PM, 08th Oct                   Shivani                    Once we will process the refund, you can use it in your nect purchase with us.           02:03 PM, 08th Oct                     dona lotero                    So i have to wait until i will notified that its in my credit wallet?           02:04 PM, 08th Oct                   Shivani                    You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account. Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:04 PM, 08th Oct                     dona lotero                    Can not use it now?           02:04 PM, 08th Oct                   Shivani                    Yes, you can wait for the refund and use it to place a new order.           02:04 PM, 08th Oct                     dona lotero                    How i will know if it has balance already?           02:05 PM, 08th Oct                   Shivani                    No, we have not process the refund yet.           02:05 PM, 08th Oct                     dona lotero                    Ok i just wait...but im worried that the shoes i want not sale when i receive  the refund           02:06 PM, 08th Oct                   Shivani                    I have checked and there is no amount in your wallet.           02:06 PM, 08th Oct                     dona lotero                    How come still not process..its been 3-4 days since i call for assistance about this..           02:06 PM, 08th Oct                   Shivani                    Once the amount will be refuned to your my credit wallet, you will recieve notification.           02:06 PM, 08th Oct                   Shivani                    We would like to inform you that the item has been returned to warehouse on 7 Oct, 2020.           02:07 PM, 08th Oct                   Shivani                    It will take us 2 - 5 business days from the time we receive your return to conduct a quality check and issue your refund.           02:07 PM, 08th Oct                     dona lotero                    Aramex pick it up oct 6           02:07 PM, 08th Oct                   Shivani                    We would like to inform you that the item has been returned to warehouse on 7 Oct, 2020.           02:08 PM, 08th Oct                   Shivani                    Once the amount will be refuned to your my credit wallet, you will recieve notification           02:08 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            02:08 PM, 08th Oct                     dona lotero                    Pls.process my refund so i no need to call again..i really though its on process already after receiving email that its case resolve           02:09 PM, 08th Oct                   Shivani                    It will take us 2 - 5 business days from the time we receive your return to conduct a quality check and issue your refund.           02:10 PM, 08th Oct                   Shivani                    Our team will try to process the refund on priority.           02:11 PM, 08th Oct                   Shivani                    Once the amount will be refuned to your my credit wallet, you will recieve notification           02:11 PM, 08th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:12 PM, 08th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again or email at [email-masked] if you need help.           02:15 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1565220