Subject: Ticket Assigned - Conversation with mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 10:00:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6231116827 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561908560            01:38 PM, 08th Oct                     mohamed                    Ok           01:39 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:39 PM, 08th Oct                   Shivani                    We would like to inform you that your order has been placed successfully on 8 Oct, 2020           01:41 PM, 08th Oct                   Shivani                    It would take 3 - 4 working days to make it ready for collection.           01:41 PM, 08th Oct                   Shivani                    Once the order will be ready for collection you will receive notification.           01:42 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            01:42 PM, 08th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:42 PM, 08th Oct                     mohamed                    Sorry           01:51 PM, 08th Oct                     mohamed                    I have problem with this order           01:51 PM, 08th Oct                     mohamed                    I paied for it through visa           01:51 PM, 08th Oct                     mohamed                    And it's deducted from my bank account           01:52 PM, 08th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:53 PM, 08th Oct                     mohamed                    But i have got email from you inform me that the payment is not succeasful so please confirm this issue           01:53 PM, 08th Oct                   Shivani                    We would like to inform you that your order has been places successfully.           01:54 PM, 08th Oct                   Shivani                    Once the order will be ready for collection you will receive notification.           01:54 PM, 08th Oct                     mohamed                    So this mail sent to me mistakinly           01:54 PM, 08th Oct                   Shivani                    No, your one order got cancelled 6231116825 and automatically the another placed succesfully.           01:55 PM, 08th Oct                     mohamed                    So there is another order placed after the faultu one and it's successfully placed           01:56 PM, 08th Oct                   Shivani                    Yes, your order placed successfuly by the system.           01:57 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            01:57 PM, 08th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:59 PM, 08th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:00 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1565166