Subject: Ticket Assigned - Conversation with dona lotero
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 09:42:34 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dona lotero dona lotero                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Dona Lotero ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9606164366 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:37 PM, 08th Oct                     
 dona lotero                    Why its difficult to connect           01:38 PM, 08th Oct                     dona lotero                    Im trying to call direct on the phone but no available agent also           01:38 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:38 PM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:39 PM, 08th Oct                   Shivani                    Kindly elaborate your issue so I can assist you wth?           01:39 PM, 08th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:41 PM, 08th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:42 PM, 08th Oct      
                                     View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1565107