Subject: Ticket Assigned - Conversation with hussain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 09:00:26 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hussain hussain                    Bot:  Hi again! Bot:  Please enter your name Customer:  hussain Bot:  Hi Hussain ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:48 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:48 PM, 08th Oct                     hussain                    Hi madam           12:49 PM, 08th Oct                     hussain                    My order no 9605211597           12:49 PM, 08th Oct                     hussain                    I have not received my refund           12:50 PM, 08th Oct                     hussain                    Till now           12:50 PM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:51 PM, 08th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:51 PM, 08th Oct                     hussain                    Its already 10 n more           12:53 PM, 08th Oct                   Shivani                    Thank you for holding up            12:55 PM, 08th Oct                   Shivani                    We would like to inform you that we have processed the refund on 4 Oct, 2020.           12:57 PM, 08th Oct                   Shivani                    The amount you have paid will be refunded to your original payment method in 2 - 15  working days.           12:57 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            12:57 PM, 08th Oct                     hussain                    But i have not received           12:58 PM, 08th Oct                   Shivani                    The amount you have paid will be refunded to your original payment method in 2 - 15 working days.           12:58 PM, 08th Oct                     hussain                    Directly in account?           12:58 PM, 08th Oct                     hussain                    Ok           12:59 PM, 08th Oct                   Shivani                    Yes, the in the same account which you have used.           12:59 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            12:59 PM, 08th Oct                     hussain                    No           12:59 PM, 08th Oct                   Shivani                    Ok           01:00 PM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:00 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1564942