Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 08:55:48 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Customer:  IMAGE Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:39 PM, 08th Oct                     hello                    I receives wrong item           12:39 PM, 08th Oct                     hello                    Very different than in image on the app           12:39 PM, 08th Oct                     hello                    This is the image in app           12:39 PM, 08th Oct                     hello                             12:39 PM, 08th Oct                     hello                             12:39 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:40 PM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:42 PM, 08th Oct                     hello                             12:42 PM, 08th Oct                   Shivani                    This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.           12:43 PM, 08th Oct                     hello                    Also this           12:43 PM, 08th Oct                   Shivani                    Kindly share your order number.           12:45 PM, 08th Oct                     hello                             12:45 PM, 08th Oct                     hello                             12:45 PM, 08th Oct                     hello                             12:45 PM, 08th Oct                     hello                    This is what i received!!!           12:46 PM, 08th Oct                     hello                    8206361216           12:46 PM, 08th Oct                   Shivani                    We can not find these items under this order.           12:47 PM, 08th Oct                   Shivani                    Kindly check and share the correct order number.           12:47 PM, 08th Oct                   Shivani                    We have checked and get the corret order number.           12:49 PM, 08th Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           12:49 PM, 08th Oct                   Shivani                    You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:50 PM, 08th Oct                   Shivani                    Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           12:50 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            12:50 PM, 08th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:51 PM, 08th Oct                     hello                    Thanks dear           12:51 PM, 08th Oct                   Shivani                    You're most welcome.           12:52 PM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:55 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1564927