Subject: Ticket Assigned - Conversation with dona lotero
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 08:45:27 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dona lotero dona lotero                    Bot:  Hi again! Bot:  Please enter your name Customer:  Dona LOTERO Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Dona Lotero ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9606164366 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:33 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:33 PM, 08th Oct                     dona lotero                    My lee cooper shoes buy 1 take 1 not yet return to me..           12:33 PM, 08th Oct                     dona lotero                    I want to ask when will i I recieve the shoes i ordered..it was returned  2 days ago           12:34 PM, 08th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:35 PM, 08th Oct                     dona lotero                    Ok           12:35 PM, 08th Oct                   Shivani                    Thank you for holding up            12:35 PM, 08th Oct                   Shivani                    We can see that your item has been returned back to warehouse on 7 Oct, 2020.           12:36 PM, 08th Oct                     dona lotero                    Ok im late reply sometimes cos im at work also           12:36 PM, 08th Oct                     dona lotero                    Yes..but when can i have it again..the 2 pau           12:36 PM, 08th Oct                   Shivani                    Also, we do not offer exchnage of the items and only return and refund can be done.           12:36 PM, 08th Oct                     dona lotero                    Im not exchanging it           12:37 PM, 08th Oct                     dona lotero                    I go for buy 1 take 1           12:37 PM, 08th Oct                     dona lotero                    .but recieve 1 pair only           12:37 PM, 08th Oct                     dona lotero                    So they take again           12:37 PM, 08th Oct                     dona lotero                    But what about my buy 1 take 1..when they will deliver?           12:37 PM, 08th Oct                   Shivani                    Now we request you to please place a new order again with us.           12:37 PM, 08th Oct                   Shivani                    We will process the refund for the returned item.           12:38 PM, 08th Oct                     dona lotero                    I place new order?           12:38 PM, 08th Oct                     dona lotero                    Thats paid already..           12:38 PM, 08th Oct                     dona lotero                    How can i order again?           12:38 PM, 08th Oct                     dona lotero                    Maybe they will ask me again to pay?           12:38 PM, 08th Oct                   Shivani                    Yes, we will process the refund for the returned items .           12:39 PM, 08th Oct                     dona lotero                    Can u just pls.make the order for me & send it           12:39 PM, 08th Oct                   Shivani                    And requets you to please place a new order again with us and you will have to pay for it.           12:39 PM, 08th Oct                   Shivani                    We are sorry to inform you that we can not place your order.           12:40 PM, 08th Oct                     dona lotero                    Why i will pay again when i paid already?           12:40 PM, 08th Oct                     dona lotero                    How about my payment?           12:40 PM, 08th Oct                   Shivani                    We will process the refund in your my credit wallet in 2 - 5 working days.           12:42 PM, 08th Oct                   Shivani                    Is there anything else I can help you with?            12:42 PM, 08th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:44 PM, 08th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:45 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1564888