Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 08:30:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8206361216 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096598550335            12:23 PM, 08th Oct                     hello                    I r
 eceived my order but not as the image very different           12:25 PM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:25 PM, 08th Oct                   Shivani                    We sincerely apologise for the inconvenience caused to you.           12:25 PM, 08th Oct                   Shivani                    Kindly share the image of the item which you have returned.           12:26 PM, 08th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:27 PM, 08th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:30 PM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1564822