Subject: Ticket Assigned - Conversation with siva
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 07:42:14 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with siva siva                    Bot:  Hi again! Bot:  Please enter your name Customer:  siva Bot:  Hi Siva ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:23 AM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:23 AM, 08th Oct                     siva                    I returned my items, till now i didnot get refund           11:26 AM, 08th Oct                     siva                    Already 20 more days over.           11:26 AM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:26 AM, 08th Oct                   Shivani                    Kindly share the order number           11:26 AM, 08th Oct                     siva                    7401859857           11:27 AM, 08th Oct                   Shivani                    Thank you for the order number.           11:28 AM, 08th Oct                   Shivani                    We can see that the item has been returned bak to warehouse on 29 Sep, 2020 but still refund has not processsed.           11:28 AM, 08th Oct                     siva                    When will amount refund to my account?           11:29 AM, 08th Oct                   Shivani                    Also, as perour record we have only received 3 Items and return request has been raised for 12 Items.           11:29 AM, 08th Oct                     siva                    Wrongly selected           11:30 AM, 08th Oct                     siva                    I returned only 3 items           11:30 AM, 08th Oct                   Shivani                    Can you please share the item ids of the returned item so I can check.           11:32 AM, 08th Oct                     siva                    Wait           11:32 AM, 08th Oct                   Shivani                    Sure           11:32 AM, 08th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:35 AM, 08th Oct                     siva                    I dont know how to check           11:35 AM, 08th Oct                   Shivani                    Can you please share the image of the item?           11:35 AM, 08th Oct                   Shivani                    or screenshot           11:35 AM, 08th Oct                     siva                    Now its not came in my App           11:36 AM, 08th Oct                     siva                    I didnot take any screenshot           11:36 AM, 08th Oct                     siva                    Totally 3 pants i returned           11:36 AM, 08th Oct                   Shivani                    Ok           11:37 AM, 08th Oct                   Shivani                    http://www.centrepointstores.com/Men/Clothing/Basics/Bottoms/Pants/SPLASH-Slim-Fit-Full-Length-Solid-Mid-Rise-Chinos-with-Pocket-Detail/p/162232087           11:37 AM, 08th Oct                   Shivani                    https://www.centrepointstores.com/ae/en/Men/Clothing/Basics/Bottoms/Pants/SPLASH-Slim-Fit-Full-Length-Solid-Mid-Rise-Chinos-with-Pocket-Detail/p/162232096           11:37 AM, 08th Oct                   Shivani                    Can you please check and confirm which item did you return in between two's           11:38 AM, 08th Oct                     siva                    2nd           11:39 AM, 08th Oct                   Shivani                    Thnak you for confirming.           11:40 AM, 08th Oct                     siva                    When amount will come?           11:40 AM, 08th Oct                   Shivani                    We will forward your refund issue to our concern team. Once we will get any update we will get back to you.           11:40 AM, 08th Oct                     siva                    Ok           11:40 AM, 08th Oct                   Shivani                    We will get back to you once receive any update from our team.           11:40 AM, 08th Oct                   Shivani                    Is there anything else I can help you with?            11:40 AM, 08th Oct                     siva                    No           11:41 AM, 08th Oct                     siva                    Thanks           11:41 AM, 08th Oct                   Shivani                    You're most welcome.           11:41 AM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:42 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1564625