Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 07:27:13 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  62271233408 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559943713            11:17 AM, 08th Oct                   Shivani                    Thank you 
 for contacting us. My name is Shivani. How may I help you?           11:19 AM, 08th Oct                     hello                    Hello  shivani           11:19 AM, 08th Oct                     hello                    I requested a return last Thursday           11:19 AM, 08th Oct                     hello                    And non e has gotten in touch with me to pick up the return package till now           11:20 AM, 08th Oct                   Shivani                    We would like to inform you that as per our record there is no return request raised for this order.           11:21 AM, 08th Oct                     hello                    I have a message and an email           11:21 AM, 08th Oct                   Shivani                    Is this the item 162125136 - - Cake Servering Stand - 58x25x45 cm which you want to return?           11:21 AM, 08th Oct                     hello                    No no           11:21 AM, 08th Oct                   Shivani          
           We sincerely apologies for the inconvenience caused to you.           11:21 AM, 08th Oct                     hello                    Let me send your order number again           11:21 AM, 08th Oct                   Shivani                    Kindly share the order number.           11:21 AM, 08th Oct                   Shivani                    Thank you           11:21 AM, 08th Oct                     hello                    6227123340           11:22 AM, 08th Oct                   Shivani                    Thank you for the order number.           11:22 AM, 08th Oct                   Shivani                    We can see that there is return request raised for two items and we will forward your issue to our concern team           11:23 AM, 08th Oct                     hello                    Thank you           11:23 AM, 08th Oct                     hello                    I need it picked ASAP please           11:23 AM, 08th Oct                     hello          
           Also is there a return label as I don't have anything on the box           11:24 AM, 08th Oct                   Shivani                    Ok           11:24 AM, 08th Oct                   Shivani                    We will try to collect the item as soon as possible.           11:24 AM, 08th Oct                     hello                    Thank you           11:24 AM, 08th Oct                   Shivani                    If you want to return it asap, you can also return the item at store.           11:25 AM, 08th Oct                   Shivani                    You're most welcome.           11:25 AM, 08th Oct                   Shivani                    We will get back to you soon once we will get any update from our team.           11:26 AM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:26 AM, 08th Oct                                          View conversation in Freshchat https://land
 markgroupservice.freshdesk.com/helpdesk/tickets/1564582