Subject: Ticket Assigned - Conversation with sa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 06:45:14 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sa sa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sa Bot:  Hi Sa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564995607            10:26 AM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:26 AM, 08th Oct                     sa                    hi shivani           10:27 AM, 08th Oct                     sa                    i need infor regarding my refun dof order#6218860737           10:27 AM, 08th Oct                     sa                    its been a long time .. i did not got my refund           10:28 AM, 08th Oct                     sa                    plz justify why it is taking so long           10:28 AM, 08th Oct                     sa                    hello u there           10:28 AM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:28 AM, 08th Oct                     sa                    ok . but can u plz update . whats gone worng           10:30 AM, 08th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           10:30 AM, 08th Oct                     sa                    why so late           10:30 AM, 08th Oct                   Shivani                    Please allow us some more timeto resolve your issue.           10:31 AM, 08th Oct                   Shivani                    We will get back to you once receive any response from concern team.           10:31 AM, 08th Oct                     sa                    why it is taking long time           10:32 AM, 08th Oct                     sa                    always when i raise a concern in chat           10:32 AM, 08th Oct                     sa                    i get the same response. the issue has been raised...           10:32 AM, 08th Oct                     sa                    i only hear this reply but no resolution           10:32 AM, 08th Oct                   Shivani                    We will try to resolve the case as soon as possible.           10:32 AM, 08th Oct                     sa                    also there is one more refund whichi did nto received for order #6229096341           10:33 AM, 08th Oct                     sa                    what about this 6229096341           10:33 AM, 08th Oct                   Shivani                    May I request you to please stay on-hold while I check.           10:33 AM, 08th Oct                     sa                    ok           10:34 AM, 08th Oct                   Shivani                    We would like to inform you that the order has been cancelled and we have just authorized the transaction and the authozation has been cencelled from our end.           10:35 AM, 08th Oct                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           10:35 AM, 08th Oct                   Shivani                    Is there anything else I can help you with?            10:35 AM, 08th Oct                     sa                    when i will get tjhe refund           10:35 AM, 08th Oct                     sa                    it has been more tiome for that order also           10:36 AM, 08th Oct                     sa                    what do yu mean by authorization has been cancelled from my end           10:36 AM, 08th Oct                     sa                    am confused           10:36 AM, 08th Oct                   Shivani                    We would like to infrom you that the amount ha just authorized not captured yet.           10:37 AM, 08th Oct                   Shivani                    We have cancelled the authorization from our end the amount will be refunded back to your original payment method within 2 - 15 working days.           10:37 AM, 08th Oct                     sa                    it has been more than 10 dasy now           10:38 AM, 08th Oct                   Shivani                    THe order got cancelled on 1 Oct, 2020 and it will take 2 - 15 working days to get the refund.           10:39 AM, 08th Oct                   Shivani                    Is there anything else I can help you with?            10:39 AM, 08th Oct                     sa                    ok.           10:40 AM, 08th Oct                     sa                    how abt the frist order its now more than 45 dasy           10:40 AM, 08th Oct                     sa                    6218860737           10:40 AM, 08th Oct                   Shivani                    We wil get back to you once receive any update regaring the first refund.           10:40 AM, 08th Oct                     sa                    so many times i rasied case against this payment           10:40 AM, 08th Oct                     sa                    but nothign happened till now           10:40 AM, 08th Oct                   Shivani                    Please allow us some more timeto resolve your issue.           10:41 AM, 08th Oct                     sa                    alwasy i have been told it has been escalated it will be done           10:41 AM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:41 AM, 08th Oct                     sa                    only hearing apologies since so many times. but no resolution ahhaha           10:41 AM, 08th Oct                   Shivani                    We will get back to you soon once we will get any update regarding the refund.           10:42 AM, 08th Oct                   Shivani                    Is there anything else I can help you with?            10:42 AM, 08th Oct                     sa                    i apologise if i have been rude           10:42 AM, 08th Oct                   Shivani                    No, no           10:42 AM, 08th Oct                     sa                    but am getting frustated .. so ....           10:42 AM, 08th Oct                   Shivani                    I understand your concern.           10:43 AM, 08th Oct                     sa                    thx           10:43 AM, 08th Oct                     sa                    k shivani . plz look into the matter           10:43 AM, 08th Oct                     sa                    have a nice day. after a bad day start with me           10:43 AM, 08th Oct                   Shivani                    We request you to please allow us some more time and we will definitely resolve it on priority.           10:44 AM, 08th Oct                     sa                    thx           10:44 AM, 08th Oct                     sa                    i appreciate           10:44 AM, 08th Oct                   Shivani                    Thank you for your understanding.           10:44 AM, 08th Oct                   Shivani                    You're most welcome.           10:44 AM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.  Have a nice day ahead.           10:44 AM, 08th Oct                     sa                    u too           10:45 AM, 08th Oct                     sa                    have a nice day           10:45 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1564459