Subject: Ticket Assigned - Conversation with syeda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 06:25:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syeda syeda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syeda Bot:  Hi Syeda ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097332242853            10:12 AM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:12 AM, 08th Oct                     syeda                    Good morning           10:12 AM, 08th Oct                     syeda                    I have returned  an order through aramex agent           10:13 AM, 08th Oct                     syeda                    And he didn't  give me any receipt  of taking it           10:13 AM, 08th Oct                     syeda                    And now its been more thn 15 days           10:13 AM, 08th Oct                     syeda                    That i didn't  receive  any update ir refund           10:13 AM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:14 AM, 08th Oct                     syeda                    Order number  7403420969           10:14 AM, 08th Oct                   Shivani                    Thank you for the order number.           10:14 AM, 08th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:14 AM, 08th Oct                     syeda                    Sure           10:14 AM, 08th Oct                   Shivani                    Thank you for holding up            10:15 AM, 08th Oct                   Shivani                    Please confirm do you have the tracking id under which you have returned the item?           10:16 AM, 08th Oct                     syeda                    No           10:16 AM, 08th Oct                     syeda                    He didn't  give me any is why i am concerned           10:16 AM, 08th Oct                   Shivani                    Also share the name of  the items which you have returned along with the item id.           10:16 AM, 08th Oct                     syeda                    Charlotte reid quilted satchel bag           10:17 AM, 08th Oct                     syeda                    Charlotte  reid london glossy quilted satchel  bag**           10:18 AM, 08th Oct                     syeda                    And what  is the item id?           10:18 AM, 08th Oct                   Shivani                    Thank you for confirming.           10:18 AM, 08th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           10:19 AM, 08th Oct                   Shivani                    Is there anything else I can help you with?            10:19 AM, 08th Oct                     syeda                             10:19 AM, 08th Oct                     syeda                    The bag was  a damaged  piece           10:19 AM, 08th Oct                     syeda                    Yeah please update me soon.           10:19 AM, 08th Oct                     syeda                    I have called for this issue earlier  as well but still no response           10:20 AM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:20 AM, 08th Oct                   Shivani                    This is really unfortunate that you had received a damaged item in your purchase with us.           10:21 AM, 08th Oct                   Shivani                    Please be assured this will not repeat in future again.           10:21 AM, 08th Oct                     syeda                    Thanks           10:21 AM, 08th Oct                     syeda                    But please solve my issue as soon as possible           10:21 AM, 08th Oct                   Shivani                    You're most welcome.           10:21 AM, 08th Oct                   Shivani                    We will try to resolve your issue on prirority.           10:22 AM, 08th Oct                     syeda                    Its been morw than 15 days and it is a long time to process           10:22 AM, 08th Oct                     syeda                    More*           10:22 AM, 08th Oct                   Shivani                    I understand your frustration.           10:22 AM, 08th Oct                   Shivani                    Please allow us some more time to resolve the issue.           10:23 AM, 08th Oct                   Shivani                    Is there anything else I can help you with?            10:23 AM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:25 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1564392