Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 06:09:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6215263709 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  /startOver Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966567899176            09:59 AM, 08th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           09:59 AM, 08th Oct                     hi                    I want to know about refund of my order number 6217579258           10:00 AM, 08th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:01 AM, 08th Oct                     hi                    Ok           10:01 AM, 08th Oct                   Shivani                    Thank you for holding up            10:02 AM, 08th Oct                   Shivani                    We are sorry to inform you that your refund still not processed the returned item.           10:02 AM, 08th Oct                   Shivani                    However, we will forward your issue to our concern team. Once we will get any update we will get back to you.           10:03 AM, 08th Oct                     hi                    Why           10:03 AM, 08th Oct                   Shivani                    We will check with our team and get back to you soon once we will receieve any response from them.           10:03 AM, 08th Oct                   Shivani                    Please allow us some more time to reolve your issue.           10:03 AM, 08th Oct                     hi                    More than 1 and half month           10:03 AM, 08th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:04 AM, 08th Oct                   Shivani                    Please allow us some more time to reolve your issue.           10:04 AM, 08th Oct                     hi                    How much time?           10:04 AM, 08th Oct                   Shivani                    We will try to resolve it as soon as possible.           10:04 AM, 08th Oct                     hi                    Time?           10:04 AM, 08th Oct                     hi                    2 days 15days 1 month?           10:05 AM, 08th Oct                     hi                    Please tell me clearly           10:05 AM, 08th Oct                     hi                    I am upset           10:05 AM, 08th Oct                   Shivani                    We will forward your refund issue to our concern team and as soon as we will get any update regarding the refund we will get back to you.           10:06 AM, 08th Oct                   Shivani                    We understand your frustration.           10:06 AM, 08th Oct                     hi                    Every time customer care representative reply to me with same words           10:06 AM, 08th Oct                   Shivani                    Please be assured we will try to resolve this issue on priority.           10:07 AM, 08th Oct                   Shivani                    Is there anything else I can help you with?            10:07 AM, 08th Oct                     hi                    Solve this issue           10:08 AM, 08th Oct                     hi                    Nothing more           10:08 AM, 08th Oct                   Shivani                    Thank you for your undertstanding. We will surely resolve the issue as soon as possible.           10:08 AM, 08th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:09 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1564341