Subject: New Reply Received - Return: Order no. 9604262015
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 06:05:05 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Return: Order no. 9604262015  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hello Team,</div>
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<div class="MsoNormal">If exchange is not possible than I will opt for refund. Please let me know if the item is available at the store and if its on discount. I would really like to buy it.</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Neha </div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> 08 October 2020 9:59 AM<br>
<b>To:</b> Neha Bimbra-Business Partner &lt;[email-masked]&gt;<br>
<b>Subject:</b> [External] Re: [#1527594] - Return: Order no. 9604262015</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Neha,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
Thank you for your response.<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br>
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We would like to inform you that at this time we do not have an option to offer exchanges, only return and refund can be done.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would request youto please confirm do you want to return this item so we can create return request on your behalf.</span></div>
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We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1527594:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1527594