Subject: New Reply Received - Return
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 16:26:28 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Return  Ticket comment <div dir="ltr">Greetings<div><br></div>
<div>First a fall it's not mentioned that the product is non returnable, it should be clearly mentioned there.</div>
<div><br></div>
<div>Second until now i did not get any confirmation about refund of product # 162365262 from order no # 9602905947</div>
<div><br></div>
<div> but for other 2 products  from order no# 9602623083 i got a refund.</div>
<div><br></div>
<div>Please tell me 

# 162365262

 from order no # 9602905947  will I get a refund.</div>
<div><br></div>
<div>thanks</div>
<div>preeti</div>
<div>0508435440</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Oct 7, 2020 at 1:29 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Hi Mehar,<div><br></div>
<div>Thank you for your response.<br><br>
</div>
<div dir="ltr">
<div>With reference to order no #9602905947<br>
</div>
<div><br></div>
<div>We sincerely apologies for the inconvenience caused to you.<br><br>
</div>
<div>We would like to inform you that the item #162365262 - - Printed A-line Midi Wrap Dress with 3/4 Sleeves and Ruffle Detail you are trying to return comes under the category of non-returnable products.</div>
<div><br></div>
<div>With reference to order no #9602623083</div>
<div><br></div>
<div style="margin-bottom:0.0001pt">We would like to inform you that we have process the refund on 24 Sep, 2020.<br><br>The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<span dir="ltr" rel="tempredactor" style="font-size:14px"><br></span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507755