Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 11:49:24 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505538892            03:31 PM, 07th Oct                     hi                    Ok           03:31 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:32 PM, 07th Oct                     hi                    Hello           03:33 PM, 07th Oct                     hi                    I wanted to inquire about my refund           03:33 PM, 07th Oct                   Shivani                    Kindly share the order number.           03:33 PM, 07th Oct                     hi                    6222888048           03:34 PM, 07th Oct                     hi                    Hello           03:37 PM, 07th Oct                   Shivani                    Thank you for the order number.           03:39 PM, 07th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:39 PM, 07th Oct                     hi                    Ok           03:39 PM, 07th Oct                   Shivani                    Thank you for holding up            03:41 PM, 07th Oct                   Shivani                    We would like to inform you that we have process the refund on 23 Sep, 2020.           03:41 PM, 07th Oct                     hi                    Np           03:42 PM, 07th Oct                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:42 PM, 07th Oct                     hi                    Ok           03:42 PM, 07th Oct                     hi                    But           03:42 PM, 07th Oct                     hi                    Its 6th october today           03:43 PM, 07th Oct                     hi                    More than 15 days           03:43 PM, 07th Oct                     hi                    And I haven’t received the refund on my credit card           03:44 PM, 07th Oct                     hi                    Hello           03:46 PM, 07th Oct                   Shivani                    We would request you to please contact your bank and provide them the reference token number #159969666400049473. They would be happy to help you.           03:46 PM, 07th Oct                     hi                    Ok sure           03:48 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            03:48 PM, 07th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:49 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1562155