Subject: Ticket Assigned - Conversation with Roasting Unicorn
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 11:48:55 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roasting Unicorn Roasting Unicorn                    Hi           03:21 PM, 07th Oct                     Roasting Unicorn                    i ordered light gray sweatpants but recieved dark grey ones instead           03:21 PM, 07th Oct                     Roasting Unicorn                    Could you send the light gray sweatpants and take the dark grey ones           03:22 PM, 07th Oct                     Roasting Unicorn                    or do i have to return it then wait for the refund then order again?           03:22 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:25 PM, 07th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:26 PM, 07th Oct                   Shivani                    KIndly share the image of the item which you have received and the order number.           03:27 PM, 07th Oct                     Roasting Unicorn                    Yes one minute           03:28 PM, 07th Oct                   Shivani                    Sure           03:28 PM, 07th Oct                     Roasting Unicorn                    The chat window bugs out and gets me back to the support screen when i choose the photo           03:29 PM, 07th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:31 PM, 07th Oct                   Shivani                    Kindly share the name of the item and order number.           03:31 PM, 07th Oct                     Roasting Unicorn                    2000253304           03:33 PM, 07th Oct                     Roasting Unicorn                    Slim fit textured jog pants           03:33 PM, 07th Oct                   Shivani                    Thnak you for the detail.           03:35 PM, 07th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:35 PM, 07th Oct                     Roasting Unicorn                    Tyt           03:35 PM, 07th Oct                   Shivani                    Thank you for holding up            03:39 PM, 07th Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:40 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            03:41 PM, 07th Oct                     Roasting Unicorn                    My order doesn’t appear as delivered in the order history           03:41 PM, 07th Oct                     Roasting Unicorn                    Still labeled as “shipped”           03:41 PM, 07th Oct                     Roasting Unicorn                    so the return option isnt there           03:41 PM, 07th Oct                   Shivani                    Once the order marked as delivered you can return the item within 14 days.           03:44 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            03:46 PM, 07th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           03:48 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1562153