Subject: Ticket Assigned - Conversation with jins
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 11:47:56 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jins jins                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jins Bot:  Hi Jins ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599637390            03:26 PM, 07th Oct                     jins                    hallo           03:27 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:28 PM, 07th Oct                     jins                    there is one cancellation one month before till now the money is not refund           03:30 PM, 07th Oct                     jins                    hallo           03:31 PM, 07th Oct                   Shivani                    Kindly share the order number so I can check.           03:32 PM, 07th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:32 PM, 07th Oct                     jins                    Order #8201221608           03:32 PM, 07th Oct                   Shivani                    Thank you for the detail.           03:33 PM, 07th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:33 PM, 07th Oct                     jins                    ok           03:34 PM, 07th Oct                   Shivani                    Thank you for holding up            03:37 PM, 07th Oct                   Shivani                    We would like toinform you that the order has been cancelled we captured the amount.           03:37 PM, 07th Oct                   Shivani                    We would request you to please contact your bank and provide them the reference token number #159913170600025758.           03:38 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            03:38 PM, 07th Oct                     jins                    ok           03:39 PM, 07th Oct                     jins                    We would request you to please contact your bank and provide them the reference token number for what           03:40 PM, 07th Oct                   Shivani                    In order to check your deducted amount.           03:42 PM, 07th Oct                     jins                    so it will refund to my account           03:43 PM, 07th Oct                   Shivani                    Yes, we requets you to please contact your bank and share this reference number #159913170600025758 and they will help you regarding your refund.           03:45 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            03:45 PM, 07th Oct                     jins                    ok           03:45 PM, 07th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:47 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1562147