Subject: Ticket Assigned - Conversation with thalha padinjarayil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 11:47:26 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thalha padinjarayil thalha padinjarayil                    Bot:  Hi again! Bot:  Please enter your name Customer:  thalha padinjarayil Bot:  Hi Thalha Padinjarayil ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:28 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:29 PM, 07th Oct                     thalha padinjarayil                    Yes, on 4th i chat with mr. Abhishek with regarding return of wrong materials delivery on 19/09/2020           03:30 PM, 07th Oct                     thalha padinjarayil                    What is the status ?           03:31 PM, 07th Oct                     thalha padinjarayil                    No one came and pick up           03:32 PM, 07th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:33 PM, 07th Oct                     thalha padinjarayil                    Apology has hearing from everyone           03:33 PM, 07th Oct                   Shivani                    Kindly share your order number.           03:35 PM, 07th Oct                     thalha padinjarayil                    6224555541           03:36 PM, 07th Oct                   Shivani                    Also, share your contact number and complete ad'dress.           03:36 PM, 07th Oct                     thalha padinjarayil                    Mobile no 0557735330           03:37 PM, 07th Oct                     thalha padinjarayil                    [email-masked]           03:37 PM, 07th Oct                     thalha padinjarayil                    Thalha Padinjarayil           03:38 PM, 07th Oct                     thalha padinjarayil                    Bassem Ballout Trading Est.,           03:38 PM, 07th Oct                     thalha padinjarayil                    King Saud street, opposite Sad Ma Rabb Testaurant           03:39 PM, 07th Oct                     thalha padinjarayil                    Dammam           03:39 PM, 07th Oct                   Shivani                    Thank you for your response.           03:40 PM, 07th Oct                     thalha padinjarayil                    Be practical, i have contacted several times by toll free and chat also           03:41 PM, 07th Oct                     thalha padinjarayil                    20 days is over now contacting           03:41 PM, 07th Oct                   Shivani                    This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.           03:43 PM, 07th Oct                   Shivani                    We will try to resolve your issue as soon as possible.           03:44 PM, 07th Oct                   Shivani                    Please allow us some time to work and get this issue fixed for you.           03:44 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            03:44 PM, 07th Oct                     thalha padinjarayil                    I hope a positive reply very soon           03:44 PM, 07th Oct                   Shivani                    Thank you for your understanding.           03:47 PM, 07th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:47 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1562146