Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 11:32:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227760371 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966567620945            03:08 PM, 07th Oct                     hello                    Anyone there?           03:12 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:17 PM, 07th Oct                     hello                    Hello           03:19 PM, 07th Oct                     hello                    Can you call at my number to discuss the issue.?           03:19 PM, 07th Oct                   Shivani                    We request you to please share your query here so I can assist you better.           03:21 PM, 07th Oct                     hello                    My order is not received yet           03:21 PM, 07th Oct                     hello                    The delivery guy calls me everyday around 9am and I am at meeting in my office during that time. So when I call back after 5 mins. The number is not reachablr           03:22 PM, 07th Oct                     hello                    Reachable*           03:22 PM, 07th Oct                     hello                    I would like to collect my order from somewhere if that is possible because the delivery service is pathetic           03:23 PM, 07th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:24 PM, 07th Oct                   Shivani                    Kindly share your address and suitable delivery time frame so we can arrange delivery of the order.           03:24 PM, 07th Oct                     hello                    Near 8707-8747 Thabit Ibn Uday, Ad Dhubbat, Riyadh 12623           03:25 PM, 07th Oct                     hello                    Time frame after 1pm           03:25 PM, 07th Oct                     hello                    Anytime after 1pm           03:25 PM, 07th Oct                     hello                    Let me know when my order will arrive ? Because i am waiting since so many days           03:26 PM, 07th Oct                   Shivani                    Thank you for the details.           03:28 PM, 07th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           03:28 PM, 07th Oct                   Shivani                    We will try to resolve your issue on priority.           03:28 PM, 07th Oct                     hello                    Ok please try to speed up           03:29 PM, 07th Oct                     hello                    Its been more than 10 days since the order was initiated           03:29 PM, 07th Oct                     hello                    Thanks           03:29 PM, 07th Oct                   Shivani                    You're most welcome.           03:30 PM, 07th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:30 PM, 07th Oct                   Shivani                    We will try to resolveyour issue as soon as possible.           03:30 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            03:30 PM, 07th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:32 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1562099