Subject: Ticket Assigned - Conversation with louise
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 11:27:51 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with louise louise                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  louise Bot:  Hi Louise ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9606695412 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971544587575            03:13 PM, 07th Oct                     louise                    Ok thank you           03:15 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:17 PM, 07th Oct                     louise                    Hi Shivani. I had a text message today at 12.52pm saying that you had attempted to deliver the order above but they missed me. I have been home all day, there was no knock at the door or the doorbell rang. So I’m confused as to why this message was sent.           03:19 PM, 07th Oct                   Shivani                    Kindly share your contact number and complete address so we can forward it to our team.           03:20 PM, 07th Oct                     louise                    Contact number is +971544587575.  Address is Villa 93, Street 4, Al Reem 1, Arabian Ranches, Dubai.           03:22 PM, 07th Oct                   Shivani                    Thank you for your response.           03:25 PM, 07th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           03:25 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            03:25 PM, 07th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           03:27 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1562064