Subject: New Reply Received - RE: You haven't collected order number 9604609891
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 10:54:04 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  RE: You haven't collected order number 9604609891  Ticket comment <div dir="auto">REMINDER 1 </div>
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<div>From: chotaiavni &lt;[email-masked]&gt; </div>
<div>Date: 06/10/2020  18:34  (GMT+04:00) </div>
<div>To: Max &lt;[email-masked]&gt; </div>
<div>Subject: Re: You haven't collected order number 9604609891 </div>
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<div dir="auto">Reminder </div>
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<div dir="auto" id="composer_signature"><div dir="auto" style="font-size:85%;color:#575757">Sent from my Samsung Galaxy smartphone.</div></div>
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<div>From: avni chotai &lt;[email-masked]&gt; </div>
<div>Date: 05/10/2020  22:48  (GMT+04:00) </div>
<div>To: Max &lt;[email-masked]&gt; </div>
<div>Subject: Re: You haven't collected order number 9604609891 </div>
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<div dir="auto">Dear Max Team <div dir="auto"><br></div>
<div dir="auto">Kindly recheck your email first before deciding to close the case </div>
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<div dir="auto">I had already responded from my end 3 days back !</div>
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<div dir="ltr" class="gmail_attr">On Mon, 5 Oct 2020, 14:23 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1545430</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1545430<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div dir="ltr">Hi Avni,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9604609891 <div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1545430