Subject: Ticket Assigned - Conversation with shakir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 10:02:33 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shakir shakir                    Bot:  Hi again! Bot:  Please enter your name Customer:  shakir Bot:  Hi Shakir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:47 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:48 PM, 07th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:49 PM, 07th Oct                     shakir                    I had ordered  online from centerpoint and returned the product with the delivery boy itself due to certain reasons. I had told I will get my refund within 15 days but it’s been more than 2 months now           01:50 PM, 07th Oct                     shakir                    I am really very disappointed with this           01:50 PM, 07th Oct                     shakir                    Don’t expect it from centerpoint           01:50 PM, 07th Oct                     shakir                    Dint*           01:50 PM, 07th Oct                     shakir                    I would like to know how long will it take still           01:51 PM, 07th Oct                     shakir                    2 months is such a long time. But i still dint get refund           01:51 PM, 07th Oct                     shakir                    May I know what’s the matter           01:51 PM, 07th Oct                   Shivani                    We  sincerely apologies for the inconvenience caused to you.           01:52 PM, 07th Oct                   Shivani                    Kindly share the order number and name of the returned item along with the item id.           01:52 PM, 07th Oct                     shakir                    Ok           01:52 PM, 07th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:53 PM, 07th Oct                     shakir                    Wait a min           01:53 PM, 07th Oct                   Shivani                    Sure           01:54 PM, 07th Oct                     shakir                    Order number 6216136564           01:54 PM, 07th Oct                   Shivani                    We have checked and your issue has been already escalated to the concern team.           01:55 PM, 07th Oct                   Shivani                    Once we will get any update we will get back to you.           01:55 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            01:55 PM, 07th Oct                     shakir                    I had purchased 4 items and the item id is as follows??           01:56 PM, 07th Oct                   Shivani                    We would like to inform you that your issue has been already escalated to the concern team.           01:56 PM, 07th Oct                   Shivani                    Once we will get any update we will get back to you.           01:57 PM, 07th Oct                     shakir                    162211529 , 162198814, 162200868, 162262389           01:57 PM, 07th Oct                     shakir                    Item id           01:57 PM, 07th Oct                     shakir                    Just for reference if you need           01:58 PM, 07th Oct                   Shivani                    Thank you for the details of the items.           01:58 PM, 07th Oct                     shakir                    Ok just let me know once you get an update           01:58 PM, 07th Oct                   Shivani                    We will get back to you soon once we will receive any response from  our team.           01:59 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            01:59 PM, 07th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:02 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1561698