Subject: Ticket Assigned - Conversation with mohammad muzammil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 09:53:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad muzammil mohammad muzammil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad muzammil Bot:  Hi Mohammad Muzammil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6230827662 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501414230            01:43 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:44 PM, 07th Oct                     mohammad muzammil                    i will purchase 1 pair of shoe but i am not available on the location , i want to change the location           01:44 PM, 07th Oct                     mohammad muzammil                    how to change           01:45 PM, 07th Oct                   Shivani                    We would like to inform you that we can change the delivery location within the same city.           01:46 PM, 07th Oct                     mohammad muzammil                    but I'm in riyadh  now           01:46 PM, 07th Oct                     mohammad muzammil                    previous adress is Jazirah           01:46 PM, 07th Oct                     mohammad muzammil                    can you change the adress or not           01:47 PM, 07th Oct                   Shivani                    Kindly share your address so we can forward to our courier team           01:47 PM, 07th Oct                   Shivani                    If they can deliver the order at the updated address.           01:47 PM, 07th Oct                     mohammad muzammil                    Al rakb road  Safari compound Al janadariyah Riyadh           01:48 PM, 07th Oct                     mohammad muzammil                    13611           01:48 PM, 07th Oct                   Shivani                    Thank you for the details.           01:49 PM, 07th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:49 PM, 07th Oct                   Shivani                    We will get back to you via email.           01:49 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            01:49 PM, 07th Oct                     mohammad muzammil                    thanks           01:49 PM, 07th Oct                     mohammad muzammil                    ok           01:49 PM, 07th Oct                     mohammad muzammil                    how much time taken to confirm that           01:50 PM, 07th Oct                   Shivani                    We will try to resolve your issue on priority.           01:51 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            01:52 PM, 07th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:53 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1561665