Subject: Ticket Assigned - Conversation with hi
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 09:39:41 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096550400119            01:30 PM, 07th Oct                     hi                    Ok           01:30 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:30 PM, 07th Oct                     hi                    Hello dear           01:30 PM, 07th Oct                   Shivani                    Hi, How may I help you?           01:30 PM, 07th Oct                     hi                    Can I use my refund voucher for purchasing online?           01:30 PM, 07th Oct                   Shivani                    Kindly share the image of the voucher so that we can check.           01:31 PM, 07th Oct                     hi                             01:33 PM, 07th Oct                   Shivani                    Thank you for the image.           01:34 PM, 07th Oct                     hi                    ?           01:34 PM, 07th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:34 PM, 07th Oct                     hi                    Ok           01:34 PM, 07th Oct                   Shivani                    Thank you for holding up            01:36 PM, 07th Oct                   Shivani                    We would like to inform you that you can use the refund voucher in online purchase at Shoemart only.           01:36 PM, 07th Oct                     hi                    How?           01:37 PM, 07th Oct                   Shivani                    The validity of the voucher is only for 6 month.           01:37 PM, 07th Oct                   Shivani                    You can enter the voucher code #8397683466-43343024-95304-61368 in the promo code section at the checkout page.           01:37 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            01:37 PM, 07th Oct                     hi                    Thanks           01:38 PM, 07th Oct                   Shivani                    You're most welcome.           01:39 PM, 07th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           01:39 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1561615