Subject: Ticket Assigned - Conversation with Hushama
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 09:20:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hushama hushama                    Bot:  Hi again! Bot:  Please enter your name Customer:  hushama Bot:  Hi Hushama ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0572159967            01:15 PM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:15 PM, 07th Oct                     hushama                    I had a click and collect order mispaced to differnt store           01:15 PM, 07th Oct                     hushama                    I want to change the branch for collecting it           01:16 PM, 07th Oct                   Apoorv                   Can you please share with me your order number so that I can check and assist you accordingly with this.           01:16 PM, 07th Oct                     hushama                    6229717223           01:16 PM, 07th Oct                   Shivani                    Thank you for order number.           01:16 PM, 07th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:17 PM, 07th Oct                     hushama                    Sure!!           01:17 PM, 07th Oct                   Shivani                    Thank you for holding up            01:17 PM, 07th Oct                   Shivani                    We are sorry to inform you that we can not change the store once the order has been placed successfully.           01:18 PM, 07th Oct                     hushama                    So do i have to cancel the order?           01:18 PM, 07th Oct                   Shivani                    Also, your order is ready for pick up at the selected store and we request you to please and collect your order.           01:18 PM, 07th Oct                     hushama                    Cause its placed in riyad when i live in jeddah           01:19 PM, 07th Oct                   Shivani                    The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           01:19 PM, 07th Oct                   Shivani                    Is there anything else I can help you with?            01:19 PM, 07th Oct                     hushama                    No, thank you for your assistance           01:19 PM, 07th Oct                   Shivani                    You're most welcome.\           01:20 PM, 07th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:20 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1561520