Subject: Ticket Assigned - Conversation with naveen reddy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 06:36:23 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naveen reddy naveen reddy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  naveen reddy Bot:  Hi Naveen Reddy ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501936961            10:18 AM, 07th Oct                     naveen reddy                    K           10:18 AM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:19 AM, 07th Oct                     naveen reddy                    Hai           10:19 AM, 07th Oct                     naveen reddy                    Longback i created a accnt           10:19 AM, 07th Oct                     naveen reddy                    By using mail id           10:20 AM, 07th Oct                     naveen reddy                    Now i was trying to log in           10:20 AM, 07th Oct                     naveen reddy                    I forgot password           10:20 AM, 07th Oct                     naveen reddy                    I click tge forget password also           10:20 AM, 07th Oct                     naveen reddy                    But still im not able to receive any mail           10:21 AM, 07th Oct                     naveen reddy                    Plz check           10:21 AM, 07th Oct                   Shivani                    We would like you to clear the cookies and cache of your browser and  app. Also, try to use app and check your network connectivity. You can also reinstall or update your application.           10:21 AM, 07th Oct                   Shivani                    If you still face the same issue please provide us the following details: 1. App Version 2. Android/iOS Version 3. Screenshot of the issue. 4. Registered email address.           10:21 AM, 07th Oct                   Shivani                    Also share your location.           10:22 AM, 07th Oct                   Shivani                    Is there anything else I can help you with?            10:23 AM, 07th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:24 AM, 07th Oct                     naveen reddy                    Ss           10:24 AM, 07th Oct                     naveen reddy                    Where i have to check the above details           10:24 AM, 07th Oct                     naveen reddy                    R u there           10:25 AM, 07th Oct                   Shivani                    yes.           10:25 AM, 07th Oct                   Shivani                    We would like you to clear the cookies and cache of your browser and app.           10:25 AM, 07th Oct                     naveen reddy                    S           10:25 AM, 07th Oct                     naveen reddy                    Do it           10:25 AM, 07th Oct                     naveen reddy                    R u working           10:27 AM, 07th Oct                     naveen reddy                    Hello           10:29 AM, 07th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:31 AM, 07th Oct                   Shivani                    We would request you to please clear the cookies and cache of your browser and app.           10:32 AM, 07th Oct                   Shivani                    Then try to login again and also request you to please reinstall the app.           10:32 AM, 07th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:34 AM, 07th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:36 AM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1560835