Subject: Ticket Assigned - Conversation with yam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 06:23:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yam yam                    Customer:  Ok my concern is that can I get my refund added to My credit in My Centerpoint account so that I can use the credit to purchase something else Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Yam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:10 AM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:11 AM, 07th Oct                     yam                    I have placed order online on 26 September and it was not delivered due to non coverage by the shipping provider and I was forced to return           10:11 AM, 07th Oct                     yam                    6227715763 my Shipment number           10:12 AM, 07th Oct                   Shivani                    We would like to infrom you that your order has been returned back to warehouse.           10:12 AM, 07th Oct                   Shivani                    We would like to infrom you that your order has been returned back to warehouse.           10:13 AM, 07th Oct                   Shivani                    Is there anything else I can help you with?            10:13 AM, 07th Oct                     yam                    Ok my concern is that can I get my refund added to My credit in My Centerpoint account so that I can use the credit to purchase something else           10:13 AM, 07th Oct                     yam                    Through click and collect           10:13 AM, 07th Oct                   Shivani                    We would like to inform you that your refund will be processed in your original payment method.           10:15 AM, 07th Oct                     yam                    Now my order status is Returned and I can request my refund to be added to my account My Credit so I can purchase something else through click and collect           10:15 AM, 07th Oct                     yam                    So I can not use that fund in centerpoint itself?           10:16 AM, 07th Oct                     yam                    Because it is a very lengthy process to get back to my bank account so I was thinking to use it in buying some things from Centerpoint in click and collect           10:18 AM, 07th Oct                   Shivani                    The refund will be processed in you bank account and you can use it to place a new order.           10:18 AM, 07th Oct                     yam                    Okay so there is no any way to credit the money to my centerpoint account?           10:19 AM, 07th Oct                   Shivani                    We are sorry to inform you but your refund will be processed in your original payment method.           10:20 AM, 07th Oct                   Shivani                    Is there anything else I can help you with?            10:20 AM, 07th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:22 AM, 07th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:23 AM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1560794