Subject: Ticket Assigned - Conversation with safia khatoon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 06:22:44 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safia khatoon safia khatoon                    Bot:  Hi again! Bot:  Please enter your name Customer:  safia khatoon Bot:  Hi Safia Khatoon ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227909278 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:09 AM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:09 AM, 07th Oct                     safia khatoon                    my order returned i need that order to delive mer           10:10 AM, 07th Oct                     safia khatoon                    order number6227909278           10:11 AM, 07th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:11 AM, 07th Oct                   Shivani                    Thank you for holding up            10:13 AM, 07th Oct                   Shivani                    We are sorry to inform you that your order has been returned back to warehouse and we can not deliver it now.           10:13 AM, 07th Oct                   Shivani                    However, we reqeust you to please place a new order again with us.           10:14 AM, 07th Oct                   Shivani                    Is there anything else I can help you with?           10:14 AM, 07th Oct                     safia khatoon                    i made this order when there was offer           10:15 AM, 07th Oct                     safia khatoon                    now if i order sgain price are not same           10:15 AM, 07th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:15 AM, 07th Oct                     safia khatoon                    can you give my order in same price           10:16 AM, 07th Oct                   Shivani                    Kindly place a new order again and our sale is live you can check our offers and promotions on our website.           10:17 AM, 07th Oct                     safia khatoon                    thank you           10:18 AM, 07th Oct                   Shivani                    You're most welcome.           10:18 AM, 07th Oct                   Shivani                    You can check our offers and promotions here: https://www.centrepointstores.com/sa/en/offers           10:19 AM, 07th Oct                   Shivani                    Is there anything else I can help you with?            10:19 AM, 07th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:21 AM, 07th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:22 AM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1560792