Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 06:13:35 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
support team this below same reply sends me before so many times as well but my issue stand still how much time your team required to collect the items from me </div>
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if you do not want to refund me back simply reply me straight away why wasting so much time by sending these formal replies tell me  i will throw these items in garbage and donate money to MAX business its ridiculous how your team making me fool since 2 months
 by send these formal replies again and again but practically nothing is happened</div>
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i need your management emails or contacts so i will escalate my issue myself </div>
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regards</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, October 7, 2020 3:58 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1476163] - Returns
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<div>Hi Shoaib,</div>
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<div>Thank you for your response.</div>
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<div>We sincerely apologies for the inconvenience caused to you.<br>
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<div>This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue to our team and once we will get any update we will get back to you.</div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div> Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1476163