Subject: Ticket Assigned - Conversation with yam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 06:09:26 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yam yam                    Bot:  Hi again! Bot:  Please enter your name Customer:  yam Bot:  Hi Yam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227715763 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:01 AM, 07th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:01 AM, 07th Oct                     yam                    Hi           10:01 AM, 07th Oct                   Shivani                    Hi, How may I help you?           10:02 AM, 07th Oct                     yam                    I have placed order online on 26 September and it was not delivered due to non coverage by the shipping provider and I was forced to return           10:03 AM, 07th Oct                     yam                    6227715763 my Shipment number           10:03 AM, 07th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:03 AM, 07th Oct                     yam                    Now my order status is Returned and I can request my refund to be added to my account My Credit so I can purchase something else through click and collect           10:04 AM, 07th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:04 AM, 07th Oct                   Shivani                    Thank you for holding up            10:06 AM, 07th Oct                   Shivani                    We would like to infrom you that your order has been returned back to warehouse.           10:06 AM, 07th Oct                   Shivani                    We will forwrad your refund request to our team and we will get back to you via email.           10:07 AM, 07th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:07 AM, 07th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:09 AM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1560747