Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 06 Oct 2020 15:14:01 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re:   Ticket comment <br><br><div dir="ltr"> Hi, </div>
<div dir="ltr">I sent the pictures of defective item but still haven’t heard from you. Kindly look into this issue urgently.</div>
<div dir="ltr">Thanks</div>
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<br>Here are the  snapshots <div>
<div>&lt;image0.jpeg&gt;</div>
<div>&lt;image1.jpeg&gt;</div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 4 Oct 2020, at 5:30 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Mishal,</div></div>
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<div dir="ltr">
<div>Thank you for getting in touch with us.</div>
<div style="box-sizing: border-box; word-break: break-word"><div>
<div dir="ltr"> <br style="box-sizing: border-box">With reference to order no #9604432173<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1546588