Subject: Ticket Assigned - Conversation with akansha
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 04 Oct 2020 13:30:06 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with akansha akansha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  akansha Bot:  Hi Akansha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  545795279            05:12 PM, 04th Oct                     akansha                    ok           05:13 PM, 04th Oct                     akansha                    Hello           05:13 PM, 04th Oct                   Bot                   أهلا مرة أخرى!           05:13 PM, 04th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:14 PM, 04th Oct                     akansha                    I want to return my last order           05:14 PM, 04th Oct                     akansha                    Pls help           05:14 PM, 04th Oct                     akansha                    Not able to place return request online           05:14 PM, 04th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:15 PM, 04th Oct                     akansha                    Ok           05:15 PM, 04th Oct                   Shivani                    Thank you for holding up            05:15 PM, 04th Oct                     akansha                    Ok           05:15 PM, 04th Oct                   Shivani                    We would like to inform you that the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           05:16 PM, 04th Oct                     akansha                    But when i placed order there is option free return           05:16 PM, 04th Oct                   Shivani                    As per the policy, (Lingerie) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           05:16 PM, 04th Oct                   Shivani                    Please refer to the below link for any further information on non-returnable items: https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#           05:17 PM, 04th Oct                     akansha                    But y in description it is written there free return           05:17 PM, 04th Oct                     akansha                    No i dont want to see this information           05:17 PM, 04th Oct                     akansha                    Y u guys written there free return free delivery           05:17 PM, 04th Oct                     akansha                    Pls help           05:17 PM, 04th Oct                   Shivani                    We are sorry but we can not accept return of this item           05:18 PM, 04th Oct                     akansha                    This is too much           05:18 PM, 04th Oct                     akansha                    This is my last order and i want my return           05:18 PM, 04th Oct                   Shivani                    Also, the free return has been mentioned for all the returnable items.           05:18 PM, 04th Oct                   Shivani                    We would request you to please check our return policy for more information-           05:19 PM, 04th Oct                   Shivani                    https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#           05:19 PM, 04th Oct                   Shivani                    Is there anything else I can help you with?            05:19 PM, 04th Oct                     akansha                             05:19 PM, 04th Oct                     akansha                    See this pls free return non furniture           05:19 PM, 04th Oct                   Shivani                    This means that there will be no charges on the return of the item but if you return any furniture then there will be return charges.           05:20 PM, 04th Oct                   Shivani                    Also, its clearly mentioned on our website that the Lingerie products sold on our website and on our stores are non-returnable products.           05:21 PM, 04th Oct                     akansha                    Pls give me complaint number ..log my complaint in your system           05:22 PM, 04th Oct                   Shivani                    We are sincerely apologies for the inconvenience caused to you.           05:22 PM, 04th Oct                     akansha                    No           05:22 PM, 04th Oct                     akansha                    I have checked before placing order whether return is there or not..           05:22 PM, 04th Oct                   Shivani                    We would request you to please check our return policy for more information- https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#           05:22 PM, 04th Oct                     akansha                    And in description u mentioned non padded bra           05:23 PM, 04th Oct                     akansha                    But u guys delivered padded bra           05:23 PM, 04th Oct                     akansha                    Yes wrong item u delivered           05:23 PM, 04th Oct                     akansha                    If wrong item delivered there is possibility of return           05:23 PM, 04th Oct                   Shivani                    Kindly share the image of the item which you have received.           05:24 PM, 04th Oct                     akansha                    If u want picture then i will send u           05:24 PM, 04th Oct                     akansha                             05:25 PM, 04th Oct                     akansha                             05:25 PM, 04th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:26 PM, 04th Oct                     akansha                             05:26 PM, 04th Oct                   Shivani                    We will forward your issue to our team and we will get back to you.           05:26 PM, 04th Oct                     akansha                    Give me complaint number           05:27 PM, 04th Oct                   Shivani                    We will forward your complaint number on your email after this chat.           05:27 PM, 04th Oct                   Shivani                    Is there anything else I can help you with?            05:27 PM, 04th Oct                   Shivani                    [email-masked]           05:27 PM, 04th Oct                   Shivani                    Is this the correct email address?           05:27 PM, 04th Oct                     akansha                    Yes           05:27 PM, 04th Oct                   Shivani                    Thank you for  confirming us.           05:28 PM, 04th Oct                   Shivani                    We will share your complaint number on your email.           05:28 PM, 04th Oct                   Shivani                    Is there anything else I can help you with?            05:28 PM, 04th Oct                     akansha                    No thanks           05:29 PM, 04th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:29 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1551562