Subject: Ticket Assigned - Conversation with izhar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Oct 2020 11:12:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with izhar izhar                    Bot:  Hi again! Bot:  Please enter your name Customer:  izhar Bot:  Hi Izhar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:04 PM, 04th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:04 PM, 04th Oct                     izhar                    Hello, I made a complaint last week about Order # 6226701785, I did not received anything after that, I missed some items in my order, can you give me some update           03:05 PM, 04th Oct                     izhar                    I ordered something I needed urgently, but there is no update about those items           03:06 PM, 04th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:06 PM, 04th Oct                   Shivani                    We have checked and your issue has already been forwarded to our concern team.           03:07 PM, 04th Oct                     izhar                    Any idea when that team takes action or what will be it, will they sens the missing item or redund it           03:07 PM, 04th Oct                   Shivani                    We will try to resolve your issue as soon as posisble.           03:08 PM, 04th Oct                   Shivani                    Once we will get any update we will get back to you.           03:09 PM, 04th Oct                     izhar                    So for now i just have to wait,           03:09 PM, 04th Oct                   Shivani                    We are sorry for that.           03:10 PM, 04th Oct                   Shivani                    Please allow us some more time to resolve your issue.           03:10 PM, 04th Oct                   Shivani                    Is there anything else I can help you with?            03:10 PM, 04th Oct                     izhar                    Ok just forward my concerns to that team that i needed that item urgently so kindly resolve it asap           03:11 PM, 04th Oct                     izhar                    Thank you           03:11 PM, 04th Oct                   Shivani                    We will again forward your issue to our concern team. Once we will get any update we will get back to you.           03:11 PM, 04th Oct                   Shivani                    You're most welcome.           03:11 PM, 04th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:12 PM, 04th Oct                     izhar                    Thanx           03:12 PM, 04th Oct                   Shivani                    Have a nice day!           03:12 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1550970