Subject: Ticket Assigned - Conversation with im haydee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Oct 2020 10:48:05 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with im haydee im haydee                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  im haydee Bot:  Hi Im Haydee ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566886098            02:26 PM, 04th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:26 PM, 04th Oct                     im haydee                    Hi.           02:26 PM, 04th Oct                     im haydee                    I ordered online last 31 July and it was deducted to my card but did not go through my order.           02:27 PM, 04th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:27 PM, 04th Oct                     im haydee                    I called my bank and said it was received by Landmark already and can claim it to Landmark           02:27 PM, 04th Oct                   Shivani                    Kindly share your email address which you have while placing your order.           02:28 PM, 04th Oct                     im haydee                    [email-masked]           02:28 PM, 04th Oct                     im haydee                    i again ordered last 03 August and it was successfully paid and delivered.           02:29 PM, 04th Oct                   Shivani                    Ok           02:30 PM, 04th Oct                   Shivani                    Thank you for confirming us.           02:30 PM, 04th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:30 PM, 04th Oct                     im haydee                    ok           02:30 PM, 04th Oct                   Shivani                    Thank you for holding up            02:32 PM, 04th Oct                   Shivani                    We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.           02:33 PM, 04th Oct                     im haydee                    So you can refund it?How?           02:33 PM, 04th Oct                   Shivani                    We would like to inform you that as per record we did not charge any amount for this order.           02:35 PM, 04th Oct                   Shivani                    We would request you to please contact your bank and if the amount still not refund to you kindly share the transaction number for further investigation.           02:35 PM, 04th Oct                   Shivani                    Is there anything else I can help you with?            02:35 PM, 04th Oct                     im haydee                    But i was charged. It was deducted from my card. And as per bank it was received in your account.           02:35 PM, 04th Oct                   Shivani                    Kindly share the transaction number for further investigation.           02:36 PM, 04th Oct                   Shivani                    And also share the amount           02:36 PM, 04th Oct                     im haydee                    Bank says they cant make a refund since the amount in that transaction has been received by Landmark           02:36 PM, 04th Oct                     im haydee                    ok wait           02:37 PM, 04th Oct                   Shivani                    Sure           02:37 PM, 04th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:39 PM, 04th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:41 PM, 04th Oct                     im haydee                    wait           02:41 PM, 04th Oct                     im haydee                    im sending it           02:41 PM, 04th Oct                   Shivani                    Ok           02:41 PM, 04th Oct                     im haydee                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/fa32f2286b339736516c5a51200c143e13e6da19/7b3a7e65f8d483947f924a8808970aa21b0a39e2/58e4bdc3fb0fb7ac49f945aaebd26a806520f051           02:41 PM, 04th Oct                   Shivani                    Kindly share the attachment in PDF form or shar the image.           02:43 PM, 04th Oct                     im haydee                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/fa32f2286b339736516c5a51200c143e13e6da19/7b3a7e65f8d483947f924a8808970aa21b0a39e2/7c8d4e8efbc534a7ba9dad345039cc97e48d2834           02:44 PM, 04th Oct                     im haydee                    there its in pdf.           02:44 PM, 04th Oct                   Shivani                    Thank you for it.           02:45 PM, 04th Oct                     im haydee                    can you send  me update by email pls           02:45 PM, 04th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           02:45 PM, 04th Oct                   Shivani                    Yes, we will get back to you via email           02:45 PM, 04th Oct                   Shivani                    Is there anything else I can help you with?            02:45 PM, 04th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:47 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1550841