Subject: Ticket Assigned - Conversation with jana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Oct 2020 10:38:27 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jana jana                    Bot:  Hi again! Bot:  Please enter your name Customer:  jana Bot:  Hi Jana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:26 PM, 04th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:27 PM, 04th Oct                     jana                    Hello Good day! I wish to cancel my order and ask for a refund.           02:27 PM, 04th Oct                     jana                    I thought this issue is escalated by now but i think it wasn’t.           02:28 PM, 04th Oct                   Shivani                    IS this your order number #6224579535?           02:28 PM, 04th Oct                     jana                    Order number 6224579535           02:29 PM, 04th Oct                     jana                    Yes           02:29 PM, 04th Oct                   Shivani                    We would like to inform you that we have already forwarded your issue to our team and they are working on it.           02:29 PM, 04th Oct                     jana                    Let’s not waste time. If you cannot deliver it then it’s fine           02:30 PM, 04th Oct                     jana                    Return my money           02:30 PM, 04th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:30 PM, 04th Oct                   Shivani                    Please allow us some more time to resolve your issue.           02:31 PM, 04th Oct                     jana                    Until when?           02:31 PM, 04th Oct                   Shivani                    We will try to resolve your issue as soon as possible.           02:32 PM, 04th Oct                     jana                    A week? A month?           02:33 PM, 04th Oct                   Shivani                    Please allow us 48 - 72 hours and we will get back to you via email.           02:35 PM, 04th Oct                   Shivani                    Is there anything else I can help you with?            02:36 PM, 04th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:38 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1550788