Subject: Ticket Assigned - Conversation with sadhiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Oct 2020 09:50:12 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadhiya sadhiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadhiya Bot:  Hi Sadhiya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97334504338            01:33 PM, 04th Oct                     sadhiya                    ok           01:33 PM, 04th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:33 PM, 04th Oct                     sadhiya                    I received wrong product           01:34 PM, 04th Oct                   Shivani                    We sincerely apologise for the inconvenience caused to you.           01:34 PM, 04th Oct                     sadhiya                    What to do now           01:34 PM, 04th Oct                   Shivani                    Kindly share the name and image of the item which is delivered wrong           01:34 PM, 04th Oct                     sadhiya                             01:36 PM, 04th Oct                     sadhiya                    Wrong lipstick colour           01:36 PM, 04th Oct                     sadhiya                    I ordered for 02           01:36 PM, 04th Oct                     sadhiya                             01:36 PM, 04th Oct                     sadhiya                             01:36 PM, 04th Oct                   Shivani                    Kindly share your order number as well.           01:37 PM, 04th Oct                     sadhiya                             01:38 PM, 04th Oct                   Shivani                    Thank you for the details.           01:39 PM, 04th Oct                     sadhiya                    Now what further           01:39 PM, 04th Oct                   Shivani                    Please be assured as we will forward this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           01:39 PM, 04th Oct                     sadhiya                    I want a replacement.           01:39 PM, 04th Oct                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           01:40 PM, 04th Oct                     sadhiya                    I dont want , what i did not order           01:40 PM, 04th Oct                   Shivani                    You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:40 PM, 04th Oct                     sadhiya                    Return           01:40 PM, 04th Oct                     sadhiya                    How           01:40 PM, 04th Oct                     sadhiya                    Ok           01:41 PM, 04th Oct                     sadhiya                    I understood           01:41 PM, 04th Oct                   Shivani                    Is there anything else I can help you with?            01:41 PM, 04th Oct                     sadhiya                    No           01:41 PM, 04th Oct                     sadhiya                    But there is a return in cosmetics right           01:41 PM, 04th Oct                     sadhiya                    Because this mistake is made by your team           01:42 PM, 04th Oct                   Shivani                    Kindly share the name of the items so we can raise return request on your behalf.           01:42 PM, 04th Oct                   Shivani                    Please be assured this will not repeat in future again.           01:43 PM, 04th Oct                     sadhiya                    Rouge Edition Velvet Bourjoris 07 Nude list, Matte finish           01:43 PM, 04th Oct                   Shivani                    Thank you for confirming us.           01:45 PM, 04th Oct                     sadhiya                    Welcome           01:45 PM, 04th Oct                   Shivani                    We have created return request for the item and our team will contact you in  2 - 5 working days.           01:46 PM, 04th Oct                   Shivani                    Is there anything else I can help you with?            01:47 PM, 04th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:48 PM, 04th Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:50 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1550526