Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 04 Oct 2020 09:28:30 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto"><div>Dear team<div dir="auto"><br></div>
<div dir="auto">Thank you for your email.</div>
<div dir="auto"><br></div>
<div dir="auto">But please be informed I have still not received any response from any delivery personnel as of today even after multiple attempts of calling the customer service and complaining. </div>
<div dir="auto"><br></div>
<div dir="auto">Kindly look into the matter as its more than a week I am following up.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Elfleda Pinto</div>
<div dir="auto">0562655440</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 1 Oct 2020, 1:21 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div>
<div>Hi Elfleda,</div>
<div>
<div><br></div>
<div>Thank you for getting in touch with us.</div>
<div></div>
<div><br></div>
<div>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
<div><br></div>
<div>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </div>
<div><br></div>
<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
<div><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
<div></div>
</div>
<div>
<br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1539056