Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Oct 2020 17:00:29 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Thank you for your response.<div dir="auto"><br></div>
<div dir="auto">If possible, please send the missing piece. Otherwise, any equivalent.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
<div dir="auto"><br></div>
<div dir="auto">Respectfully yours,</div>
<div dir="auto">Marites Julaila</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 3 Oct 2020, 12:03 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">Hi Marites,<div dir="ltr">
<br>Thank you for getting in touch with us.<br><br>With reference to order no #6225550589<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a missing piece in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get all your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website and return this product to us.</div>
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<div dir="ltr">We would request you to please let us know do you want to return this item so we can create return request for it.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1542846