Subject: New Reply Received - Wrong item delivered
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Oct 2020 13:18:11 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Wrong item delivered  Ticket comment <div>It’s not really a token as I paid for it. So what I’m understanding is Max has no intention of correcting the mistake  <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Saturday, October 3, 2020, 5:15 PM, Max &lt;[email-masked]&gt; wrote:</div>
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<div>Hi Amanda,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order no #9605286155<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that we can not arrange the correct item and we request you to please keep this item with you as a token of apology and place a new order again for the desired item.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1543971