Subject: Ticket Assigned - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Oct 2020 06:03:32 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Your products are on the way Dear Customer Care,

I made an online purchase of Jumpsuit with Cash on Delivery (refer below
trailing email). Attached is the package label for your consideration.
As the size is not suitable and being over size - i would like to return
the same. We assure it is not used except at trial once with such a
conclusion.

We requested online customer care with the problem and it was informed its
non returnable.

Yesterday we visited Max Shop in Mariah Mall, Abu Dhabi outlet followed by
a customer care call by the outlet team member, it was advised to send an
email. Customer care verbally informed over the phone as per refundable
policy this dress / jumpsuit is not entitled for returnable. However it is
to be noted while ordering online it is  explicitly mentioned as"
RETURNABLE ". Attached screenshot for verification and conclusion.

Please review and arrange credit or send confirmation as to make a return
at the same outlet in Abu Dhabi or in Marina Mall or Mushrif Mall outlet.

Appreciate to receive your feedback on priority within today or tomorrow as
8-9 days are already past.

Regards,
S Zade
Mobile : +971 566988637

On Thu, Sep 24, 2020 at 5:59 PM Max Fashion <[email-masked]> wrote:

> Order number 9604574045 has been shipped.
> 
> <https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> Download our apps now
> <https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en> [image:
> android icon]
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> iPhone
> <https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> Android
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> 
> Women
> <https://www.maxfashion.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> Men
> <https://www.maxfashion.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> Girls
> <https://www.maxfashion.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> Boys
> <https://www.maxfashion.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> Shoes
> <https://www.maxfashion.com/ae/en/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> Inspiration
> <https://www.maxfashion.com/ae/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
> Your products have been shipped.
> Hi shruti Zade, your order number is 9604574045
> The tracking number is FC0924001937.
> <https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC0924001937&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
>
> Order shipping to
> *shruti Zade*
> 1806 ,Subaru Building ,Near color hypermarker,Electra street
> Abu Dhabi, United Arab Emirates
> Mobile: +971 566988637
>
> Payment Method:
> *Cash on Delivery*
>
> *Order Details* Consignment Number: 88888001439320200924
>
> Item
>
> Description
>
> Shipped Quantity
>
> <https://www.maxfashion.com/ae/en/p/161520745?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en> *
> MAX *
> * Printed Sleeveless Jumpsuit with V-neck and Button Detail *
> Color: Pink
> Size: 16
> 1
> 
> Need help? Get in touch
>
>  <[email-masked]?Body=Contacted>
>
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1546135