Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 03 Oct 2020 04:49:24 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re:   Ticket comment <div><br></div>
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<div>Please find attached the pictures of the broken ring. </div>
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<img id="A2C561CE-1CAE-4821-99A1-49609159E1C3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MzA5MDQ3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5rsHCGrdj26_TLHmHtA6GNg4oVc22VjXYMAgiDfkZmw"><br><br><div><img id="83218F34-9261-4D1A-81CA-02E920526773" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MzA5MDQ3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zWmuWvbUL83srX705o5oOJ3HxibIdOvzurCtoWqAGqs"></div>
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<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span><div dir="ltr">Regards, </div>
<div id="AppleMailSignature" dir="ltr">Marianne Khawaja</div>
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<div>On 2 Oct 2020, at 4:13 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Marianne​,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr"> <br style="box-sizing: border-box">With reference to order no #9603232666<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1542479