Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 17:05:47 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Product information  Ticket comment <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div>----- Forwarded Message -----</div> <div><b></b></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: "Mohammad Ansari" &lt;[email-masked]&gt; </div>
<div id="yMail_cursorElementTracker_1601658245136">
<b>To:</b> "Centrepoint" &lt;[email-masked]&gt;</div> <div style="display:none">
<b>Cc:</b> </div> <div>
<b>Sent:</b> Fri, Oct 2, 2020 at 8:01 PM</div> <div>
<b>Subject:</b> Re: Product information</div>   <div id="yiv2239824368"><div>
<div class="yiv2239824368yahoo-compose-assist-image-card yiv2239824368ymail-android-inline-img-container yiv2239824368ymail-card" id="yiv2239824368yMail_cursorElementTracker_1601657836310">
<img class="yiv2239824368inline-image-global yiv2239824368inlined-image-cid-de7de535-0862-43df-98aa-53233fe1ec0d" id="yiv2239824368ymail_attachmentId21912" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1Mjk5NzYwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.X96d71Jfo70JSbMfYaM-eoGt9y--l-jtwh1p5xY6gXo" style="width:100%;max-width:800px"><br>
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<img class="yiv2239824368inline-image-global yiv2239824368inlined-image-cid-bceec656-6d14-4483-b7e9-f1902bbb703f" id="yiv2239824368ymail_attachmentId21913" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1Mjk5NzYwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1jY49QHMFZZwzqh8S9NPTZxYHz6YQwFFn25BWf2wcfk" style="width:100%;max-width:800px"><br>
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<img class="yiv2239824368inline-image-global yiv2239824368inlined-image-cid-6653a605-7085-4d13-a74f-58d9071ae5f2" id="yiv2239824368ymail_attachmentId21914" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1Mjk5NzYwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ni3h7amAaTK6F2Ev32jwBq5mlu17rV0ubhoav3yM_xo" style="width:100%;max-width:800px"><br>
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<img class="yiv2239824368inline-image-global yiv2239824368inlined-image-cid-50208070-08c9-48ba-8dc3-33c0d13bc71c" id="yiv2239824368ymail_attachmentId21915" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1Mjk5NzYwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MlNhWHOJ5kxbkwl8LGG7hTlsuD0KXQmBAM386GNMIYw" style="width:100%;max-width:800px"><br>
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<img class="yiv2239824368inline-image-global yiv2239824368inlined-image-cid-ea4f3190-bb9c-430b-9289-a71060e89dc4" id="yiv2239824368ymail_attachmentId21916" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1Mjk5NzYwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Gn_S9_-g3dcn_eQYLLavpgUUE7I0cnKL5QIAzVNzpwU" style="width:100%;max-width:800px"><br>
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<br><br><br><br><br><br><br><div id="yiv2239824368ymail_android_signature"><a rel="noreferrer" id="yiv2239824368ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv2239824368yqt3203983600 yQTDBase" id="yiv2239824368yqt36390"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Fri, Oct 2, 2020 at 11:21 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv2239824368"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1539396</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Shivani Rani : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Mohammad,</div>
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<div dir="ltr">Thank you for getting in touch with us.<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. Please be assured this will not repeat in future again.</div>
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<div dir="ltr">This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div dir="ltr">We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</div></div>  </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1539396