Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 16:10:20 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>
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<div style="direction: ltr">Hi! I’m really disappointed why until now nobody pick up my return item, few more days and it will be 1 month from now. I called the costumers service several times to address the issue but until now. It wasn’t fix yet..Please fix
 this asap. Thanks!<span id="ms-outlook-ios-cursor"></span>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, October 2, 2020 12:48:44 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1463187] - Re: Your products are on the way
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<div>Hi Cleofe,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1463187