Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 11:00:14 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div style="direction: ltr">Kindly check who’s is this driver and ask him not to deliver the items to my house anymore </div>
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<div>On 2 Oct 2020, at 2:09 PM, Hanadi Alzaabi &lt;[email-masked]&gt; wrote:<br><br>
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<span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)">Your driver kept the item next to the door for the second time  without ringing the bell or even call me or send me a message,, this is not acceptable. </span><br> Check the below email..  I need an action and call from the manger <br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 3 Sep 2020, at 3:19 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Hanadi,</div>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thank you for contacting us.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">We are truly sorry to hear that you were not assisted properly by our courier member. This is surely not the experience we want our customers to have when they shop with us. </span><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">Please be assured this will not repeat in future again.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Again, please accept our sincere apologies for this.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1451363